SPLOŠNI POGOJI

Splošni pogoji poslovanja

Posodobljeno: 14. 9. 2026

1. Ponudnik

Storitev ocenjevanja zbirateljskih kartic pod imenom SVN Grading opravlja ANVEST, Silvester Vrtič, s.p., Regentova ulica 6, 2000 Maribor, Slovenija, davčna številka 41580273, matična številka 7576234000 (v nadaljevanju: ponudnik). Kontakt: info@svn-grading.com.

2. Storitev

Ponudnik opravlja ocenjevanje (grading) zbirateljskih kartic. Storitev obsega: čiščenje površine kartice, pregled avtentičnosti, optični pregled (mikroskop, UV svetilka), meritev centriranja, dodelitev ocene po lestvici SVN 1–10, zaščitno srajčko in trdo kapsulo ter serijsko številko, pod katero je ocena evidentirana.

3. Naročilo

Naročilo poteka tako, da stranka pošlje povpraševanje s fotografijo kartice na e-naslov ponudnika. Ponudnik odgovori z navodili za pošiljanje. Stranka nato kartico pošlje po pošti. Pogodba je sklenjena, ko ponudnik kartico prejme in stranki potrdi prevzem. S pošiljanjem kartice stranka potrjuje, da je prebrala in sprejela te pogoje.

4. Cena in plačilo

  • Ocenjevanje: 30 € na kartico. V ceni je čiščenje, ocenitev, zaščitna srajčka in kapsula ter serijska številka.
  • Vračilo kartice v zaščitenem paketu s sledenjem: 5 € na pošiljko.
  • Večje zbirke: po dogovoru, cena je potrjena pred pošiljanjem.
  • Plačilo se opravi po navodilih ponudnika (nakazilo) pred vračilom kartic. Kartice se vrnejo po prejemu plačila.
  • Ponudnik ni zavezanec za DDV (94. člen ZDDV-1). Cene so končne.

5. Pošiljanje in prevzem tveganja

Stranka kartico pošlje na lastne stroške in lastno odgovornost. Priporočamo pošiljanje s sledenjem v trdi, zaščitni embalaži (kartica v srajčki in trdem ovitku). Tveganje za izgubo ali poškodbo med prevozom do ponudnika nosi stranka.

Ponudnik kartico ob prejemu pregleda in fotografira. Morebitne poškodbe, ki so nastale pred prejemom, se zabeležijo in sporočijo stranki; take poškodbe se upoštevajo pri oceni in zanje ponudnik ne odgovarja.

Vračilo poteka v zaščitenem paketu s sledenjem. Ponudnik odgovarja za kartico do predaje pošiljke izvajalcu poštnih storitev. Za izgubo ali poškodbo med vračilom se uveljavlja odškodnina pri izvajalcu poštnih storitev v okviru njegovih pogojev; ponudnik stranki pri tem pomaga.

6. Ocena je strokovno mnenje

Ocena je neodvisno strokovno mnenje ponudnika o stanju kartice na dan pregleda, podano po najboljšem znanju in z opisanimi metodami. Ocena ni jamstvo tržne vrednosti kartice, ni napoved prodajne cene in ne zagotavlja, da bi drug ocenjevalec podal enako oceno. Ponudnik ne odgovarja za nihanja tržne vrednosti ali za odločitve, ki jih stranka ali tretje osebe sprejmejo na podlagi ocene.

7. Avtentičnost

Ponudnik avtentičnost preveri po najboljših močeh z metodami, ki so mu na voljo. Absolutne avtentičnosti ni mogoče jamčiti. Kartice, za katere ponudnik ugotovi ali utemeljeno sumi, da so ponarejene, spremenjene ali nedovoljeno obdelane, se vrnejo brez ocene in brez kapsule. Ker sta čiščenje in pregled že opravljena, se storitev v tem primeru zaračuna v celoti.

8. Omejitev odgovornosti

Ponudnik s karticami ravna skrbno in po ustaljenem postopku. Če kartica med postopkom pri ponudniku utrpi poškodbo po njegovi krivdi, je odgovornost ponudnika omejena na vrednost kartice, ki jo stranka navede ob naročilu (deklarirana vrednost), razen če je pred pošiljanjem pisno dogovorjeno drugače. Stranka je dolžna deklarirano vrednost navesti resnično; če je ne navede, se šteje, da vrednost kartice ne presega cene storitve.

Ponudnik ne odgovarja za posredno škodo, izgubljeni dobiček ali škodo, ki nastane zaradi zamude, višje sile ali ravnanja tretjih oseb (prevozniki).

9. Roki

Roki za ocenjevanje so okvirni in se sporočijo ob potrditvi naročila. Odvisni so od števila kartic v obdelavi. Zamuda ne daje pravice do znižanja cene ali odškodnine.

10. Reklamacije in ponovna presoja

Napake v evidenci, na nalepki ali na kapsuli sporočite v 8 dneh od prejema; ponudnik jih odpravi brezplačno. Ponovna presoja ocene je možna po dogovoru; ocena se lahko po ponovnem pregledu spremeni navzgor ali navzdol. Kapsula, ki je bila odprta ali poškodovana, ne velja več kot ocena SVN Grading in se v evidenci označi kot neveljavna.

11. Odstop od pogodbe (potrošniki)

Potrošnik ima pravico, da v 14 dneh od sklenitve pogodbe odstopi brez navedbe razloga. S pošiljanjem kartice stranka izrecno soglaša, da ponudnik s storitvijo začne pred iztekom roka za odstop, in potrjuje, da s popolno izpolnitvijo storitve (ocena in kapsula) pravico do odstopa izgubi. Pri odstopu pred začetkom postopka se kartica vrne na stroške stranke.

12. Fotografije in objave

Fotografije ocenjenih kartic ponudnik objavi (npr. v galeriji na spletni strani ali na družbenih omrežjih) le s privolitvijo stranke. Osebni podatki stranke se pri tem ne objavijo.

13. Varstvo podatkov

Obdelava osebnih podatkov je opisana v Politiki zasebnosti.

14. Reševanje sporov

Morebitne spore rešujeta stranki sporazumno. Če to ni mogoče, je pristojno sodišče v Republiki Sloveniji po pravilih o krajevni pristojnosti. Uporablja se slovensko pravo. Ponudnik ne priznava nobenega izvajalca izvensodnega reševanja potrošniških sporov kot pristojnega za reševanje sporov. Platforma za spletno reševanje sporov: ec.europa.eu/consumers/odr.

15. Spremembe pogojev

Ponudnik lahko te pogoje spremeni. Za posamezno naročilo veljajo pogoji, ki so bili objavljeni na dan sklenitve pogodbe.

TERMS OF SERVICE

Terms of Service

Updated: 14 September 2026

This English text is provided for convenience. In case of any discrepancy, the Slovenian version prevails.

1. Provider

The trading-card grading service operating under the name SVN Grading is provided by ANVEST, Silvester Vrtič, s.p., Regentova ulica 6, 2000 Maribor, Slovenia, tax number 41580273, registration number 7576234000 (the "Provider"). Contact: info@svn-grading.com.

2. The service

The Provider grades trading cards. The service includes: cleaning the card surface, an authenticity check, optical inspection (microscope, UV light), centering measurement, a grade on the SVN 1–10 scale, a protective sleeve and hard capsule, and a serial number under which the grade is recorded.

3. Ordering

The customer sends an inquiry with a photo of the card to the Provider's email. The Provider replies with shipping instructions and the customer sends the card by post. The contract is concluded when the Provider receives the card and confirms receipt. By sending the card, the customer confirms they have read and accepted these terms.

4. Price and payment

  • Grading: €30 per card, including cleaning, grading, protective sleeve and capsule, and serial number.
  • Return shipping in a protected, tracked package: €5 per shipment.
  • Larger collections: by arrangement; the price is confirmed before shipping.
  • Payment is made as instructed by the Provider (bank transfer) before the cards are returned. Cards are returned after payment is received.
  • The Provider is not registered for VAT (Article 94 of the Slovenian VAT Act). Prices are final.

5. Shipping and risk

The customer ships the card at their own cost and risk. We recommend tracked shipping in rigid, protective packaging (card in a sleeve and a hard holder). The risk of loss or damage in transit to the Provider lies with the customer.

On receipt the Provider inspects and photographs the card. Any pre-existing damage is recorded and reported to the customer; it is reflected in the grade and the Provider is not liable for it.

Cards are returned in a protected, tracked package. The Provider is responsible for the card until it is handed to the postal carrier. Loss or damage during return shipping is claimed from the carrier under its terms; the Provider assists the customer with the claim.

6. A grade is an expert opinion

The grade is the Provider's independent expert opinion on the card's condition on the day of inspection, given to the best of its knowledge using the methods described. A grade is not a guarantee of market value, not a prediction of sale price, and does not guarantee that another grader would assign the same grade. The Provider is not liable for market fluctuations or for decisions made by the customer or third parties on the basis of a grade.

7. Authenticity

The Provider checks authenticity to the best of its ability with the methods available to it. Absolute authenticity cannot be guaranteed. Cards found or reasonably suspected to be counterfeit, altered or tampered with are returned without a grade and without a capsule. As cleaning and inspection have already been carried out, the full service fee applies.

8. Limitation of liability

The Provider handles cards with care and according to an established process. If a card is damaged through the Provider's fault during the process, the Provider's liability is limited to the value declared by the customer when ordering (declared value), unless otherwise agreed in writing before shipping. The customer must declare the value truthfully; if no value is declared, the card is deemed not to exceed the price of the service.

The Provider is not liable for indirect damage, lost profit, or damage caused by delay, force majeure or third parties (carriers).

9. Turnaround

Turnaround times are indicative and communicated when the order is confirmed. They depend on the number of cards in progress. Delay does not entitle the customer to a price reduction or compensation.

10. Complaints and regrading

Errors in the record, on the label or on the capsule must be reported within 8 days of receipt; the Provider corrects them free of charge. A regrade is possible by arrangement; the grade may change up or down after a new inspection. A capsule that has been opened or damaged is no longer valid as an SVN Grading grade and is marked invalid in the record.

11. Right of withdrawal (consumers)

A consumer may withdraw from the contract within 14 days of its conclusion without giving a reason. By sending the card, the customer expressly agrees that the Provider begins the service before the withdrawal period ends and acknowledges that once the service is fully performed (grade and capsule) the right of withdrawal is lost. On withdrawal before the process starts, the card is returned at the customer's cost.

12. Photos and publication

The Provider publishes photos of graded cards (e.g. in the website gallery or on social media) only with the customer's consent. The customer's personal data is never published.

13. Data protection

The processing of personal data is described in the Privacy Policy.

14. Disputes

The parties will seek to resolve disputes amicably. Failing that, the courts of the Republic of Slovenia have jurisdiction under the rules on territorial jurisdiction, and Slovenian law applies. The Provider does not recognise any out-of-court consumer dispute resolution body as competent. EU online dispute resolution platform: ec.europa.eu/consumers/odr.

15. Changes

The Provider may amend these terms. The terms published on the day the contract is concluded apply to that order.

NAZAJ NA STRAN